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Gartner Magic Quadrant 2025 For Ccaas. You’ll also see who was named customers' choice vendor in the 2025 gartner peer insights. 2025 gartner ® magic quadrant ™ for ccaas evaluate cloud contact center platforms with newfound confidence. Fivn), provider of the intelligent cx platform, today announced that it has once again been positioned by gartner as a leader in. Genesys was recognized by gartner as a leader — and positioned highest in execution.